Bill of Rights

These are your rights as our customer:

• You have the right to a prompt reply to your phone calls.
• You have the right to a set time for an appointment and that it be kept.
• You have the right to a drug free, alcohol free workforce on your premises.
• You have the right to expect a contractor who carries liability insurance.
• You have the right to ask for business references.
• You have the right to a written estimate, on the contractor's letterhead with the company name, address, and phone numbers. Included should be a detailed proposal on the scope of work, the amount of preparation to all surfaces being painted, the specific brand of materials and the level of quality of the materials should all be indicated. It should also include the amount of coats to properly cover and perform as per manufacturer specifications.
• You have the right to a scheduled start and completion date of your project.
• You have the right to a professional and competent skilled labor force on your premises.
• You have the right to complete protection of your property including all furnishings, fixtures, flooring, walkways, driveways, roofs, shrubbery, lawn, and all adjacent surfaces.
• You have the right to a safe and organized working environment. This includes the safe handling, storage and disposal of any hazardous materials.
• You have the right to expect concise answers to your questions and continual communication throughout the term of the project.
• You have the right to expect clean, paint free surfaces such as doorknobs, hinges, pre‑finished items such as windows, fixtures, floors, etc.
• You have the right to make changes before and during your project. You should receive a written change‑order outlining all additional charges or credits involved in performing these changes.
• You have the right to have all contracts faithfully fulfilled.
• You have the right to all warranties in writing.